Good to know
Frequently asked questions
Can't find your answer? Ask Kabir, our AI host, or WhatsApp the front desk.
+What are the check-in and check-out times?
Check-out is 12 noon, and we can store your luggage after that. Check-in is from 2:00 PM (proposed, being confirmed by the hotel).
+How much advance do I pay to confirm?
For direct bookings, one day's charges as advance confirms your room. Travel-agent bookings are paid in full. No booking is held without an advance.
+What is the cancellation policy?
For individual (FIT) bookings: 21 or more days before check-in, full refund. 15 to 21 days, one day's charges are retained. Under 15 days or no-show, the entire booking amount is retained.
+Are children charged?
Children under 3 stay free. Children from 3 to 10 years pay only for meals as per the meal plan. Anyone above 10 years counts as an additional person (₹1,500 per night plus tax), whether or not an extra bed is used.
+How do I reach Pahalgam?
The nearest airport is Srinagar (about 90 km, roughly 2.5–3 hours by road). From Jammu it is a long road journey; check road status before travelling. We can coordinate a taxi or airport pickup for you.
+When is the best time to visit?
April to June is peak season with meadows, flowers and pleasant days. July to November is quieter with great value. The hotel is closed for winter from 1 December; the reopening date is announced each year.
+Is the room heated?
Yes. The hotel has central heating in cold months and room heaters, with 24-hour hot water and our own generator for power backup.
+Which mobile SIMs work in Kashmir?
Prepaid SIMs from outside Jammu & Kashmir generally do not work here; postpaid connections usually do. Wi-Fi is available at the hotel. Please check with your operator before travelling.
+How can I pay?
Pay the advance instantly by UPI using the QR code on your booking page, then share the UPI reference (UTR). Our team verifies it and confirms your booking on WhatsApp. Cash and cards are accepted at the hotel.
+Do you serve vegetarian and Jain food?
Yes. Tell us your preference while booking and the kitchen will plan your meals.