Guest information
Clear terms. Comfortable stays.
Draft for the hotel's approval and a lawyer's review before go-live. Based on the policies currently published on the hotel website.
Booking & payment
In short: One day's charges confirm a direct booking. Rates are per room per night; GST is shown in every price.
- • All prices are per room per night for two guests, and include GST as applicable on the date of stay.
- • Direct bookings are confirmed on receipt of an advance equal to one day's charges. Travel-agent bookings require full payment.
- • No booking is held without an advance. Online holds are released automatically if payment is not made in time.
- • Rates are not negotiable. Offers apply as stated and cannot be combined unless marked as combinable.
Version 0.1 (draft) · effective on approval
Cancellation & refund (individual bookings)
In short: 21+ days: full refund · 15–21 days: one day's charges retained · under 15 days or no-show: full amount retained.
- • 21 or more days before check-in: full refund of the advance.
- • 15 to 21 days before check-in: one day's charges are retained.
- • Less than 15 days before check-in, or no-show: the entire booking amount is retained.
- • Group and travel-agent bookings follow the terms in their contract.
Version 0.1 (draft) · effective on approval
Stay rules
In short: Check-out 12 noon with luggage storage. Valid photo ID for all adults; foreign guests are registered as required by law.
- • Check-out is at 12 noon. Luggage storage is available. Check-in from 2:00 PM (proposed).
- • Children under 3 stay free; 3–10 years pay for meals; above 10 years count as an additional person.
- • All adult guests must carry valid photo ID. For foreign guests the hotel completes the mandatory registration (Form C). ID documents are collected only through a secure upload link, never over WhatsApp chat.
- • Complaints are handled by the receptionist, then the manager, then the managing partner.
Version 0.1 (draft) · effective on approval
Privacy
In short: We collect only what we need to look after your stay and never sell your data.
- • We use your name, phone and email to manage your booking and stay. WhatsApp marketing messages are sent only if you opt in, and you can stop them any time by replying STOP.
- • Our AI host Kabir is an automated assistant. Conversations may be processed by AI providers; personal data is minimised.
- • ID images are stored securely and deleted after the legal retention period.
Version 0.1 (draft) · effective on approval
